Thursday, March 22, 2012

Hp's "death Paul Abandoned Vehicle" In Return For "worse" - Hp, Notebook-it

Hp's "death Paul Abandoned Vehicle" In Return For "worse" - Hp, Notebook-it In the near future, HP splash screen Notebook After complaints by many consumers, but the city still in the computer Sell . Then a wave of a wave, the channel conditions so chaotic that HP did not learn a lesson, but so are worse and worse, quite point " " laissez-faire looks like. Industry insider said that this year the profit thin PC, HP hope that the Chinese PC market by compressing the cost to make up for the loss of international markets, did not think "Death Paul abandoned vehicle" in return for "worse."

Spate of customer complaints First complaint Users: chai In April to buy HP 6535S type Notebook , 8 month they would splash screen appears, early in September Naqu maintenance point maintenance, direct reply to want to change the screen, and have to wait more than 40 days and has been no news, no guarantee in exchange for the screen not the problem, if after a few On another problem, , who is responsible. strongly urge the return, refund.

Second complaint User: Mr. Lin 09 New Year's Day to buy dv4-1104, used to early July, the screen status bar appears below the splash screen phenomenon. July 19 to get HP Care repair, maintenance staff, said at the screen can be 7-15 days to and repaired. July 25 call to, customer service, said not to screen. July 31 to call, customer service, said the country out of stock, set to go to Singapore, for 1 month. August 13 call to, customer service was told of my computer to another, a gold medal for services to repair the. After the call has been told to go out of stock, ask customer service is not the model number of your computer has this problem, customer service is an individual phenomenon, how can I say out individual for so long, he is not the answer. After a search online, N people have this problem.

Third complaint User: Mr. Wang March this year, buy a HP CQ45-307 laptop computers, in August, when Monitor Below there was a clear light, and later to the HP repair shop, technicians checked that need to be replaced after the display, and asked me to fill in relevant information, wait for the phone call to replace displays, said at the time in mid-September can be replaced, However, in mid-September, when I called about the answer was now out of the country, but also to wait until October before they can be replaced, I read these days there are many situations and I had the same HP users They get the same answer, recently, many HP customers have related to the major mass media and the complaints department, hoping to get the relevant departments of attention to our problems by Hewlett-Packard and without a corresponding solution of the consumers discussion of argument that we should safeguard the rights.

315 consumer Electronic Complaints Network in August 17 to August 20 in 4 days time, we received over 30 complaints about the HP notebook splash screen complaints, similar complaints are also being increased.

Be "flash" consumers began Network Tools such as forums and QQ group issued a reminder to activists. August 23 to establish a HP splash screen is 200 QQ group quickly filled, and the second group of rapidly QQ 130 people.


I am an expert from China Manufacturers, usually analyzes all kind of industries situation, such as ultra portable projectors , 8mm projector bulb.

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