Hp Said It Would Extend The Warranty For The Problem Or Replacing Notebook Machines -

Hp Said It Would Extend The Warranty For The Problem Or Replacing Notebook Machines - Company 16, in a statement released here said all the inconvenience to the consumers, HP solemn apology. Chasing the global vice president of Hewlett-Packard, said HP within 30 days from now implemented a comprehensive reorganization plan, he said, HP's commitment to solve the problem for every consumer.

3 16 HP Xinhua (China) Company 16, in a statement issued here said that all the inconvenience caused to consumers, HP solemn apology. Zhang Yongli, vice president of HP's worldwide, said HP within 30 days from now implemented a comprehensive reorganization plan, he said, HP's commitment to solve the problem for every consumer.

Held in the HP 16 and note the statement issued at the meeting, Zhang Yongli said that differences in company policy and implementation as well as response delay caused inconvenience to consumers, which solemnly apologize to consumers. He said the past few days the company Hewlett-Packard among the various departments in strengthening communication and coordination to ensure that its service policies and regulations within the company and three bags of the mainland areas of China more than 450 authorized service outlets to carry out and implement uniform. Meanwhile, to achieve the objective, HP within 30 days from now, will carry out a comprehensive restructuring plan. The plan includes five measures, namely, to strengthen internal service staff training and guidance, improve customer service record tracking system, improve the screening of the new warranty policy support mechanisms to strengthen and improve the Cooperation Partner review mechanism and the establishment of th e excellent customer service more effective incentive plan.

Yongli said that the reason for the adverse events occur because of HP's policies in some areas and departments in the implementation of a discrepancy of the problem. HP will do the above five measures to strengthen, and as the future implementation of HP's long-term rules.

At the conference, a reporter suggested that consumers Motherboard Maintenance of computer problems on many occasions to recall whether the measures will be taken, Zhang Yongli expressed, will be provided in accordance with national three guarantees, extended warranty on the product or refund machine.

Yongli frankly, the recent market performance of HP to some extent may be subject to the adverse events. "But now we do not care about performance, but the first user to solve the problems." Yongli said the statement released only the first step, followed by Hewlett-Packard will continue to follow up action.

Has many domestic media reported on HP's part of the computer products in terms of quality and service problems caused by consumer concern.

Event Review: Previously, CCTV in this year's party on two Hewlett-Packard 3.15 Notebook Large-scale quality problems were reported, Hewlett-Packard Customer Experience Management Commissioner Yuan Ming in the interview, and HP Notebook The cause of the malfunction has made its own interpretation of: Chinese student dormitories terrorist cockroaches too.

It is reported that the purchase of HP since 2007 Sell Some notebook computers found in the use of Chinese consumers will continue to encounter Huaping, black, high temperature crash, burn Graphics And noise issues, which occurs in only DV 2000, V3000, 4416S, 6531S and other type of product.

Multiple representations in reply has not been satisfied, 170 related products to consumers in the State General Administration of Quality Supervision, Inspection and Quarantine had submitted a joint complaint against Hewlett-Packard, the request was allegedly ordered the recall of notebook computer problems.

3 14, the State Administration of Quality Supervision, said related news websites for a solicitor who has received 60 consumer HP notebook quality complaints, the State Administration of Quality Supervision attached great importance to have organizations investigation.

3 early morning of 15 for the Chinese consumer complaints about its notebook computers, HP announced the launch of "Customer Care enhancement plan" to the affected customers extended warranty services, and has paid a consideration for Motherboard Mailing and maintenance costs of the subsidies paid by the users.

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